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Words cannot express our gratitude to Eddy and the exceptional level of customer service he provided my wife and I. After calling literally every wood store in the country and being told the type of flooring we wanted was discontinued, we stumbled upon The store on Google, called Eddy, immediately accommodated us for next day’s showroom experience, purchase and same day delivery! The floors are real aunthetic, and just beautiful. Eddy, THANK YOU for coming to our rescue.
Great floors and great service. The salespeople in the showroom were really patient in helping me to select the right floor for my apartment. They brought out many samples for me to choose from and were able to tell me the pros and cons of different flooring manufacturers. Rosie was super helpful in arranging the delivery and also in coordinating things with my contractor. Overall I had a really positive experience and would recommend this store to anyone.
I went to Wood Floor planet after being told the white oak Mirage floors we selected would be special order and would take 2-3 weeks. We wanted to start our job immediately and that would have been a major setback. I explained the situation to Rosie and she gave me 2 options in less than 5 minutes that I liked better than the original and beat the price of the other store we had been referred to! We ordered the floors on a Friday and they were delivered by Tuesday! Great experience, thanks!
Originally posted on Yelp
We had an altogether excellent experience with Wood Floor Planet in replacing our NYC coop floor. Very knowledgeable, friendly service, skilled installers and fair pricing. I recommend them highly.
Highly recommend! I emailed after-hours for a quote and Eddy, the salesperson, responded right away. I knew what I wanted after visiting a number of different flooring shops. The price at Wood Floor Planet were better than those wholesale shops in Brooklyn.
He even was able to help me price match to get better underlayment for the floors versus cork. If you love prompt response and excellent customer service, you should go here.
Cannot wait to enjoy my new floors!
Originally posted on Yelp
By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.
I highly recommend this company. Excellent work and very friendly and knowledgable people.
The price was also very fair for the service I received.
I would like to read some reviews before spending $ 10,000 on this wood floor. I bought in 4 different stores and each vendor said Mirage made the best floors. It certainly looks beautiful in the showroom. They have very elegant catalogs and an impressive website.
I bought another much less expensive brand for another part of the house and it has zero dents and scratches.
Eddy Laboy's crew did a great job installing 2 1/4" wide solid oak flooring in 2 bedrooms in a NYC co-op apartment. We wanted to match the 15 year-old existing solid oak floors in the rest of the apartment. The attached photos show that they matched the existing stain color quite closely, as Eddy promised he could do. They also perfectly matched the height of the existing flooring (3/4 inch plywood base and 3/4 inch solid oak strips), as can be seen in the photos, so that no transition or threshold was needed where the existing hall floor met the newly installed bedroom floor. The goal was to make it look as though all of the flooring was installed at the same time, and they accomplished this as well as possible without having to sand and refinish the older flooring.
The apartment is vacant and for sale, and I live out of state, but Eddy was able to handle all the details of meeting with the realtor to get access for an estimate and providing the co-op management with the necessary contractor info. Eddy's estimate was extremely detailed, showing exactly what would be done and materials used, and his price seemed reasonable. It took us awhile to get approval from the co-op, but once we did, Eddy was able to schedule and complete the work promptly.
At my request, Eddy also arranged for a painting crew to paint the apartment during the same time the flooring work was proceeding. This allowed for less furniture moving during the combined job. I've only seen the results from photos, but I think the final product was all we could have hoped for.
Wood Floor Planet is a great company to do business with. Rosie was very responsive and helpful, and she went above and beyond in order to meet my flooring requirements. Her customer service and product knowledge is exceptional. They have wide selection of woods to choose from and their prices are very competitive. This is a little gem in the city. I would highly recommend them for wood flooring. Thank You Wood Floor Planet!!!
Originally posted on Yelp