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By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.
I highly recommend this company. Excellent work and very friendly and knowledgable people.
The price was also very fair for the service I received.
I would like to read some reviews before spending $ 10,000 on this wood floor. I bought in 4 different stores and each vendor said Mirage made the best floors. It certainly looks beautiful in the showroom. They have very elegant catalogs and an impressive website.
I bought another much less expensive brand for another part of the house and it has zero dents and scratches.
Wood Floor Planet just redid our two bedrooms and closets and cannot say enough good things about Eddy and his team. We had a very tight deadline to get the work done and they delivered. The hardwood floor is beautiful, the craftsmanship impeccable and the entire team was just wonderful to deal with. Eddy was always available via email and phone during the entire process. Don't look any further than these guys for your all your hardwood needs.
Wood Floor Planet is a business focused around integrity and customer service. Eddy was an incredible pleasure to work with and was professional and kind from start to finish. I had an extremely small window of time to complete the project, and everything from the initial quote to the final product was completed with transparency and care.
For instance, I only had two short mornings in my schedule set aside for quotes, and Eddy made a special effort to see my apartment on Easter Friday as that was the only remaining day that worked for me. Of the four quotes I received, Wood Floor Planet was the only one that provided a precise breakdown of all labor costs and materials.
Eddy brought samples of the wood I was interested in to my apartment so I could get a better sense of what the wood looked like on site.
I also had special soundproofing requirements, and Eddy was flexible in adapting my design to the project. He spent time to research the materials I suggested to make sure there would be a positive result.
Finally, I was out of town for most of the project. While it was nerve-wracking to be away from my apartment while the work was being done, Eddy communicated consistently throughout the period and sent me photos at every stage of installation. He always addressed my concerns with clarity and patience.
I have worked with wood flooring businesses twice before, and this experience exceeded my expectations. The professionalism of Eddy and staff have raised the bar for others in the business. Thanks again for the wonderful job, and will post pictures soon.
I wish I'd found Wood Floor Planet sooner!!!
Aside from the fact that they are one of the few places that still provides natural, vertical bamboo flooring at a decent price, the Washington DC representative, Bernardo, is fantastic!
He has a professionalism and work ethic that is rare in today's business climate. First, he provided the contractor who was working at my place with pictures of my flooring. When I had a question about the photos, he followed up with me by email, immediately. Moreover, even though the contractor who ordered the flooring for my place would not work on Saturday, Bernardo still drove into the city to bring me a floor sample...on Saturday. Then knowing that I was trying to have the flooring installed in less than two weeks because of the holidays, Bernardo got the flooring delivered in THREE days...an early delivery. What a great surprise! After delivery, Bernardo then followed up with an email.
My experience with Bernardo and Wood Floor Planet was both professional and efficient. Bernardo was communicative, helpful, realistic about the timeline and responsive to my questions and issues. You can't ask for better service than that!
I hope others find Wood Floor Planet and engage their services. I will will definitely recommend this company to my friends and neighbors.
Thanks for providing me with such a great experience!
I called Eddy after getting a quote from another wood floor supplier in Manhattan because I was suspicious of the high prices and uncomfortable with the salesperson. Eddy immediately told me their quote was above market price for the product and invited me to come into his showroom to chat. As soon as I walked into Wood Floor Planet, I instantly felt comfortable with Eddy and Rosie and their business. They are honest, trustworthy, and great communicators - all characteristics that are hard to come by among Manhattan contractors. I chose a beautiful, engineered Maple and I love it more and more every day. I highly recommend Wood Floor Planet and would go to Eddy and Rosie again for future projects. (Please note: while I purchased the wood from Wood Floor Planet, my contractor installed the floors).
Eddy and his crew were GOD SENT ANGELS!!! LOOK NO FURTHER as I interviewed 10+ top rated floor contractors, EDDY was THE ONE. He was different than others 5 contractors i have met before him,
they too were exceptional but You can feel that when you see Eddy you can sense he is a good soul and honest man. He does not fabricate or try to rip me off like some contractors came before. He was very honest to let me know what he can deliver or not but will go all the way to make impossible possible.
-IF you meet contractors who try to bully or become difficult, go see EDDY.
-In need of high end Mirage wood (takes 2-3 weeks to get to US) readily available and need to finish the job in 5 days which no contractors in NYC can compete go to EDDY.
Each day, as I witnessed their job being completed with absolute precision, I became a believer that GOOD men can be also contractors.
I met Eddy, after a contractor who was referred by a friend all of sudden changed face and threatened me to sign contract (that was altered, dates pushed back to a later dates and being hazy about completion date) b/c overbooking his works. He waited until Friday evening right before the Labor Day weekend and told me to sign the altered contract as it is and send check over then he will start Friday?!?! If I do not sign, it will be pushed back to October. This LI based guy said "How are you going to find a last minute contractor for huge job like this?" And hung up. When I texted him about the contract, he said just send the check will discuss Tuesday. I decided to dump his offer. Frantically called 10+ contractors using all friend net work and Yelp (Yay Yelpers!) I interviewed all before 10am Tuesday. Eddy got back to me and he came
for the estimate early. (Good sign) he was the last one to meet.
After meeting him in person, you can really tell he is a sincere, honest and good hearted man (I later found out they were all men of faith) He was very patient and calm as I was going frantic pretending to be tough. He even guaranteed a completion date on the contract. Finished EARLY. His price was very fair and used high end Canadian Mirage wood.
Eddy was assuring and sent over the insurance certification to the Manager on the same day! What a difference! He sent over the copy of contract and estimates for me to review and alter that night. He did not push me to sign. Also, waited few days to deposit so that my insurance check to clear.
Eddy's guys, Jose and John came on the dot, working away. I had trust issues with other contractors and other handymen who tried to rip me off previously for the worst paint job.
Eddy's men protected my high end luxury manhattan condo with care. Working away! After one day, I only came to open doors for the men as they proved me that each day as the job progressed that I did not need to worry at all. In the midst of their FANTABULOUS JOB they delivered earlier than the promised date. (I believe they were finished the whole new floor installation in 5 days and exceptional cleaning and retouching the walls for day 6)
Midst of their exceptional work I was able to keep calm and fight other crazy handymen, manager and tended other matters who tried every way to rip off single women living in a high end condo.
Eddy and his crew were truly gentlemen,
Men of honest words and delivers TOP NOTCH job. I can not THANK him and his crew enough. If anyone in need of high end Canadian imported wood ASAP installed with perfection, search no further, call EDDY.
God Bless these wonderful men and honest company.
I will share photos of their beautiful job when my painter finishes up soon (mess done by another crazy handymen from the building made whole mess on, not Eddy's team.)
When my handymen from the building did not show up at the last minute after Eddy's team was about to finish, trying to give me a difficult time I literally burst into tears...
Eddy's men helped me out till the end trying to help out with other matters.
I will recommend and show and tell my beautiful luxurious looking maple floor.
May God continue to bless them. I was surprised to meet a men of God by his act not just empty words. Thank You!
When it is time for the next floor job, I will seek Eddy again. Of Course, I will show and tell my floor to fellow residents and friends.
The building staffs to manager, handymen were amazed at how wonderful they worked, they will use best quality with such care and precision until the final delivery of extra wood I have purchased, again delivered promptly on the dot.
Wood Floor Planet delivered the job beyond description.
Photos to come soon.
Wood Floor Planet just replaced the floors of our co-op apartment from old, beat up parquet to new strip wood, engineered maple. Eddy the owner was there with us and available at all times from when I walked in the store and met him/got his recommendations to completion of the job. He was fine to just order the wood and have someone else do the work, but his quote for the work was incredibly reasonable (it was the same as or close to two places located in the Bronx and Brooklyn, and thousands less than quotes from at least two other Manhattan companies). Eddy gave me his cell # and always responded promptly to calls and emails. We were getting the place painted at the same time, and despite this hurdle, his team was professional and worked hard to meet my short time frame (from ordering of the wood to completion of the job it was about three weeks). Eddy even took on the responsibility to coordinate with the painter and the building directly. He knew what he was doing, gave a lot of solid, practical advice, and the end result is beautiful! I highly recommend this company!
I HIGHLY recommend using Wood Floor Planet for your flooring needs. EDDY IS THE BEST!! Really have no recent memory of working with any company with this level of customer service. He is very knowledgeable about all kinds of flooring options, and so generous with his time to answer all our questions. We did lots of research and spoke with multiple other companies and Wood Floor Planet had the best prices by far. Kelvin was assigned to install our floor and he was on time, neat, and very experienced and finished EARLY! We were very happy to support this business as I think there aren't many small businesses around anymore and this one really deserves all the business they get. Can't thank them enough for making our apartment safe for our new baby to crawl around (old floor was original from 1957 and previous owner did not properly stain, etc. so paint chips were peeling off everywhere).